Payment and Refund Policy

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Payment and Refund Policy

This Payment and Refund Policy applies to all interior decorating and design services provided by The Closet Werks through our website TCWerksDesigns.com and is designed in compliance with U.S. federal and Pennsylvania state consumer protection laws.

1. Payment Terms

All service fees are listed in U.S. Dollars (USD). We accept major credit and debit cards, as well as electronic payments such as PayPal. A deposit or full payment may be required before services commence, depending on the project scope. Confirmation of payment will be sent via email once your transaction is successfully processed.

2. Refund & Cancellation Policy

We are committed to delivering exceptional interior decorating and design services. Refunds and cancellations are subject to the following conditions:

  • Clients may cancel their service request within 72 hours of booking for a full refund.
  • Cancellations made after 72 hours may incur a cancellation fee, especially if design work or materials have been allocated.
  • Refund requests must be submitted via email to luzblake@tcwerksdesigns.com within 14 calendar days of service completion.
  • If a service cannot be completed due to our error, a full refund will be promptly issued.

3. Non-Refundable Services

Services that have been fully rendered, custom-designed plans, or purchased materials are generally non-refundable. This includes finalized design packages, installation services, and custom furnishings.

4. Rescheduling Services

Clients may request to reschedule services by contacting us at least 48 hours in advance. Rescheduling is subject to availability, and a new confirmation email will be sent once rescheduled.

5. Service Issues

If you experience any issues with your interior decorating or design services, please contact us immediately via email or phone at luzblake@tcwerksdesigns.com or (570) 586-9792. We will make every effort to resolve the issue promptly, including offering corrective service or refund when appropriate.

6. Governing Law

This Payment and Refund Policy, and all related transactions, are governed by the laws of the State of Pennsylvania and the federal laws of the United States.

7. Contact Information

The Closet Werks
Address: 320 S State St Ste 1, Clarks Summit, PA, 18411-1590
Phone: (570) 586-9792
Email: luzblake@tcwerksdesigns.com
Website: TCWerksDesigns.com